Shipping policy
Thank you for shopping at Kalissi Jewels. Below you will find everything you need to know about our shipping process.
Processing times
All orders are processed within 1-3 business days (excluding weekends and holidays)
Please note:
- Custom or made to order pieces may take 5-10 business days to be created before dispatch.
- during busy periods (sales, holidays), processing time may be slightly longer.
🚚 Shipping rates & delivery times
United Kingdom
- Standard Shipping: 2-4 business days
- Express Shipping: 1-2 business days
International Shipping
- Europe 5-10 business days
- Rest of World: 7-14 business days
Shipping costs are calculated at checkout based on your location.
🌎 International Orders
International customers may be required to pay customs duties, Taxes, or import fees.
theses charges are the responsibility of the customer and are not included in our prices or shipping costs.
📍Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcels journey.
❗️Delays
While we aim to deliver your order within the estimated timeframes, delays may occasionally occur due to:
- Postal service disruption
- High demand periods
- Customs processing (for international orders)
We appreciate your patience and understanding.
📮Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
📦Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date).
📧 Email: kalissijewels@gmail.com
We will work with the courier to resolve the issue as quickly as possible.